We care about our customers and our products. If you receive an order that leaks or is defective in any way, we will replace, repair, or exchange the item for you.
Below are the details. After reading the following conditions regarding AleHorn returns, please contact us to submit an item for refund/return.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To return a defective item, please send the following information to sales at alehorn.com
If you qualify, we will reply with a pre-paid shipping label and any further instructions. Items with natural cosmetic imperfections or varied shape, texture or volume are not considered defective.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. You also need to submit a refund request to firstname.lastname@example.org to be granted an RMA number for the return to be authorized.
There are certain situations where only partial refunds are granted: (if applicable)
Items that cannot be returned, exchanged or refunded:
For any item that was shipped, shipping charges are non-refundable. If your request for refund is approved before an item is shipped, your shipping fees will be returned.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales at alehorn.com.